Technical Support Engineer

Also known as a Technical Support Engineer, focused on triaging and resolving issues working with a stack that includes GraphQL, React, and TypeScript, while ensuring smooth integration with marketing tools like CustomerIO, Hubspot, and Segment to maintain team productivity and operational flow.

About Askable

Askable has been changing the game in research and insights since 2017. Born from the land down under (Brisbane, Australia), Askable has bootstrapped its way to a global expansion.

We’ve gone from 0-40 people in 6 years and are now ready to launch into a new chapter. After a stellar few years of growth, especially in the UK, we're scaling up our team and looking for amazing people like you to join us and get us to the next level. Askable is ready to once and for all, knock out all other competitors in this space. Maintaining our bootstrapped mindset, we’re looking to bring on the right people to help us get to the next level.

When you join Askable, it’s not just another job. You’ll have the chance to build something that really matters. Our platform was built by UX researchers, for UX researchers. Our customers' experience comes first, always. In order to be the best, our team needs to be at their best. We ensure this by making sure we’ve always got each other's backs and make sure we have fun on the way. Culture is vital to our success. So much so, we even wrote a book on our Askable culture.

And on that note, if you control-F to the “Free and Focused” section, you’ll see how we treat freedom and flexibility at work. In order to achieve our version of it, we’re in the office full time. That's 5 days a week. Not because we need to see you to trust you etc, bums on seats yadda yadda but because we have a united goal and want to share hitting those milestones together. Like Chelsea (or any other great football team). They train together in person, play on the field together in person, and then when they’re not doing that, they are free and focused to do them. When we’re at work, we’re focused. Then when you're not, you're doing you. We love doing you so much that we have 1 Askable day a month where you get the whole day to yourself, paid annual leave just to do you.

Bonus content: If you’ve ever read any books like the ones mentioned below or of a similar vein, then you’re our kind of human:

• Diary of a CEO
• Build
• Good to Great
• Think Again
• Atomic Habits

High Level Role Overview

We’re looking for a Technical Support Engineer who thrives in a dynamic and collaborative environment to join our team.

You will be responsible for providing technical support, creating and maintaining integrations within our marketing suite (CustomerIO, Hubspot, Segment, etc.). This includes using AI for translation and transcriptions or optimising the growth team process alongside our enablement team.

The world is your oyster!

What you’ll be doing

• Providing technical support
• Creating and maintaining integrations with our marketing suite (CustomerIO, Hubspot, Segment, and more)
• Problem solving challenges as they arise in new markets
• Triaging bugs and product opportunities to act as a bridge to the Product team
• Driving lead identification, qualification, opportunity development, and tracking to our growth team from scalable solutions
• Supporting current clients as needed.
• Proactively identifying and addressing issues that will help boost the teams confidence

What you’ll bring

• Experience working with some or all of our tech stack
• Experience with integrations using marketing tools like CustomerIO, Hubspot, Segment, etc.
• A passion for new and emerging tech.
• An eagerness to jump in and get stuff done.
• A passion for solving local challenges using innovative technologies like AI.
• Ability to learn and understand product solutions and features.
• Initiative and problem-solving skills. If you’re looking to work for a company that has a lot of policies and procedures, this will not be for you.
• Experience working in a fast-paced, high-growth company where change is a constant.

Our culture

When you join Askable, it’s not just another job. You’ll have the chance to build something that really matters. Our platform was built by UX researchers, for UX researchers. Our customers' experience comes first, always. Our company culture is very precious and highly valued. It‘s who we are and how we operate. At Askable, culture is more than having Friday beers, company ‘fun days’ and other benefits (sure, we do these things too), culture here is about creating a sense of belonging, and helping every person unlock their ultimate impact. In short, culture is vital to our success. So much so, we even wrote a book on our culture. If you’d like to learn more, get in touch and we’ll send you a copy.

Benefits

We have loads of incredible employee benefits that we’d love to shout about. But if you’re genuinely interested in this role, let’s chat about them instead 😊

Final thoughts

If you’re reading this and are excited but a little scared because you don’t think you have it all, research shows that some people are less likely to apply to jobs unless they meet every single criteria so that’s a normal feeling. At Askable, we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements.

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