Blog Cards

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Fireside Chat with Nikola on his time at Woolworths

by Bridie Devereaux • May 13, 2019

Data is renowned for being controversial in the age of Wikileaks, the Facebook Cambridge Analytica scandal, and cloud storage hacks. While we’re still trying to successfully regulate and govern data, there are some amazing benefits that surface when we safely access and interpret consumer information. Nikola Spadina, former Experience Designer at WooliesX, has a background […]


Bulk invite participants

by Marcio Gualtieri • May 8, 2019

We now have a feature that makes it simple for you to mass-invite participants for both moderated and unmoderated testing. Our new auto-select feature will automatically allocate participants to session times that avoid clashes. Simply tick the checkboxes of your desired participants and press Invite All Selected. 2. In the pop-up click on the blue […]


New extend booking button

by Marcio Gualtieri • May 8, 2019

Didn’t book everyone you originally asked for? Or, want to add more sessions? We have some great news for you! You now have the ability to extend your booking after it’s closed. In the Sessions tab select Extend Booking at the top of the page. 2. From here you can enter the Session Times tab […]


How do I add new times on my booking?

by Marcio Gualtieri • May 7, 2019

It’s finally here! We’ve listened to your feedback and developed a new feature we think you’ll love. You can now add new session times once your booking has gone live. When you create the new session time, it will automatically assume all participants are available, allowing you to send out as many invitations as you […]


Fireside Chat with Brendan from UniSuper

by Rhory Mackellar • May 2, 2019

User research has come a long way in the last decade. But rapidly evolving technology has left room for new research processes. I spoke to Brendan Donoghue, Head of Customer Experience at UniSuper, to discuss how far user research has come and how his team is pushing it even further. UniSuper provides superannuation services to […]


Setup Phase: Defining participant criteria for your usability test (2 min read)

by Marcio Gualtieri • February 11, 2019

After you define your scenario and armed with clear objectives, we are now in a great position to define the participant criteria for our user testing. Selecting Participants for Usability Testing: Let’s follow the same example as before and define what participant criteria we’ll need for an online coffee subscription service. Things to consider: Age […]


Researcher explaining the scenario to a participant

Setup Phase: Define your user testing scenario (2 min read)

by Marcio Gualtieri • January 28, 2019

Now that we have an overview of the types of tests you can do, we’re going to focus on usability testing. The next step is to define your user testing scenario so participants embody while they’re interacting with the prototypes. With a context, your participants shift their state of mind from the tension of been tested […]


Illustration of a person using computer

Setup Phase: Define your user testing format

by Marcio Gualtieri • January 16, 2019

The next step, after defining your purpose, assumptions and hypothesis, is to define your user testing format. I won’t go through all of them in detail but hopefully, I can give you a snapshot of what each one does and how you can use them. A. Exploratory user testing format Contextual enquiries This is where you interview […]


Setup Phase: Assumptions and hypothesis for a usability test

by Marcio Gualtieri • January 14, 2019

After you’ve defined your purpose for usability testing, it is important that you make assumptions and define your hypothesis, not so you can skip the testing, but so that you can test them. It’s a critical difference. Defining your assumptions: First, it’s important to understand that an assumption is a calculated guess which you can use […]


Setup Phase: Define a purpose for a usability test

by Francisco Varisco • January 7, 2019

Organising and running a successful usability test starts with having a well-defined purpose for what you are testing. Why should I define a purpose for a usability test? Because a defined purpose in place helps you and your team to focus on what’s important. Agree on what success looks like so that you are all […]