Are you building products that truly meet your customers’ needs?

On-demand. Watch Online.

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113 min

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Are you building products that truly meet your customers’ needs?

As UX researchers, designers, and product leaders, staying attuned to shifting customer needs, behaviours, and priorities is paramount. However, many teams aren’t as connected to their customers as they think. Continuous Discovery provides a solution for this problem.

Why Watch This Webinar?

  • Expert insights: Benefit from the wisdom of industry leaders who will share insights on continuous discovery practices in diverse organisational contexts.
  • Practical perspectives: Learn from actual examples where continuous discovery practices have been implemented, common challenges that have arised and strategies for overcoming these.
  • Interactive Q&A segment: Pose your specific questions in a live Q&A session, offering a chance for bespoke advice and guidance.

​Whether you’re new to the concept of continuous discovery or seeking practical applications of it, don’t miss this opportunity to hear from three experts that will bring their unique insights to the conversation.

​Meet the Panelists

Pascal Raabe

Design Leader & Coach, Freelance

Senior Research Consultant, Askable Plus

​Pascal is a Human Centred Design leader, coach, and hands-on practitioner in UX and customer research. His experience spans more than a decade of UX Research and digital product design in startups, agencies and large corporates.

​As an Askable Plus researcher, Pascal works with diverse teams to run continuous discovery projects and transform customer insights into practical solutions for products and services.

Matthew (Matty) Finnie

Senior Product Designer, Paddle

​Matthew (‘Matty’) is a Senior Product Designer at Paddle, a payment infrastructure provider for software companies, where he is focused on improving the sign up and onboarding experience. In his previous role at GoCardless, Matty grew product usage through experimentation, and drove opportunities with continuous discovery.

Outside of work, Matty is an avid baker and has slowly been perfecting his banana bread recipe. He also has a passion for education and personal growth - previously teaching a course on UX Design at BrainStation and mentoring junior designers and those looking to break into the industry on ADPList.

Mark Brown

Lead Product Designer, British Airways

​Currently a Lead Product Designer at British Airways, Mark is an NNgroup certified UX Designer focused on creating experiences and products that balance people, businesses and technology. He is excited by insight led design systems, continuous discovery, and product design.

​Outside of work, Mark loves making & mixing music.

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