This on-demand webinar builds on Askable’s AI Diagnostic Tool — a free tool developed from research with 30 practitioners across the UK, US and APAC.

The diagnostic was put to the test with Pansy Bach, Head of Design for AI at IBM Canada, who leads cross-functional teams in transforming complex technological challenges into clear, human-centered service ecosystems.

The session explored the diagnostic itself before moving into the findings that didn’t show up in a score: why enthusiasm was a weak signal of capability, why teams consistently misjudged their own maturity, where AI was quietly absorbing the work juniors used to learn from, and the governance blind spot hiding inside tools teams had already approved.

Pansy took the diagnostic twice — once for her AI-fluent design group, and once for her broader team. The gap between those two results became a central part of the conversation.

Pansy (Head of Design for AI at IBM Canada) is best known for her creative approaches to service and systems design, quantitative and qualitative research methods, and Enterprise Design Thinking. Specializing in bridging the gap between emerging AI technology and human expertise, Pansy’s work has included significant collaborations with industry clients such as Google, RBC, Canada Post, Moderna, Teck Resources, Unilever, and Kraft Heinz.